vvji Privacy Policy – How Your Personal Data Is Handled

When you create an account on vvji, we collect the personal details you submit during registration — including your name, date of birth, email address, mobile number, and preferred payment details. This information is necessary to verify your identity, set up your account, and process deposits and withdrawals in Philippine pesos. We also collect any information you provide when contacting our support team, updating your profile, or responding to platform surveys. All data you submit is stored securely and used only for the purposes described in this policy. You are responsible for ensuring that the information you provide is accurate and up to date.

As you use the vvji platform, we automatically collect certain technical and behavioural data to help us operate and improve our services. This includes your device type, operating system, browser or app version, IP address, session timestamps, pages visited, games played, bets placed, and features accessed. We use this data to monitor platform performance, detect unusual activity, prevent fraud, and personalise your experience where applicable. Activity logs are also used to resolve disputes and investigate any reported issues with your account or transactions. This data is retained for as long as necessary to fulfil these purposes and comply with applicable Philippine regulations.

All deposit and withdrawal transactions on vvji are recorded and associated with your account for financial record-keeping, fraud prevention, and regulatory compliance purposes. We collect transaction amounts, payment method identifiers, timestamps, and transaction status information. Full payment card numbers or full bank account details are never stored directly on our servers — payment processing is handled through secure third-party payment providers who operate under their own data protection obligations. Transaction records may be retained for a minimum period as required under Philippine financial regulations. If you have questions about a specific transaction, you can refer to the FAQ page for guidance on how to raise a query.

vvji does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We may share your information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their services. All third-party partners are required to handle your data in accordance with applicable data protection standards. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts when required to do so by Philippine law or a valid legal order. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance where required by law.

We implement a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission, access controls that limit who within our organisation can view your personal information, and regular security reviews of our systems and processes. Your account is protected by a password that only you should know — we strongly recommend using a unique, strong password and not sharing it with anyone. If you suspect that your account has been accessed without your authorisation, you should change your password immediately and contact our support team. While we take all reasonable steps to protect your data, no online platform can guarantee absolute security, and you use the platform at your own risk in this regard.

As a registered member of vvji based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173). You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to request deletion of your data in certain circumstances. You may also object to specific types of processing or request that we restrict how we use your data while a concern is being investigated. To exercise any of these rights, please contact our support team through the platform — we will respond to verified requests within a reasonable timeframe. Please note that some data may need to be retained even after a deletion request to comply with legal or regulatory obligations.

This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform features, or applicable Philippine laws and regulations. When we make material changes, we will notify registered members through the platform or via the contact details associated with their account. The updated policy will take effect from the date it is published on this page, and continued use of the platform after that date constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed about how your data is being handled. The effective date at the top of this policy indicates when it was last reviewed and updated.